Emily KochContent Designer and strategist Resume ↓

Experience

A decade of craft, shaped by creativity.

I believe help resources should be accessible to all abilities and learning preferences - supercharging written content with polished video and multimedia resources. Whether it's in-product text, help documentation, internal resources, videos, or training simulations, I make sure users come away with an understanding of what's going on and why it matters.

// Career timeline · reverse chronological

Where I've worked

April 2019 — March 2026

Content designer

Atlassian

  • Led end-to-end content design workflows in cross-functional collaboration with Product, Engineering, Design, Support, and Advisory Services teams, delivering UI copy, content strategy, help documentation, and multimedia enablement resources for executive-level B2B SaaS products (i.e. Jira Align, Atlassian Focus, Atlassian Goals, and Atlassian Projects).
  • Created content for the Atlassian Focus application launch, defining core object nomenclature and building foundational support resources to drive a successful 0-to-1 global enterprise app rollout.
  • Developed and implemented AI-integrated content workflows and best practices for written copy and video production across the Atlassian content design org, cutting microcopy turnaround time by 90%.
  • Shaped content design for high-impact product features including a full app navigation and roadmap overhaul, an OKR tracking hub, and enterprise planning workflows spanning dependency management, risk management, and strategic planning.

Remote
Full-time

2017 — 2019

Junior technical communicator

AgileCraft (acquired by Atlassian)

  • Developed documentation and enablement videos for B2B SaaS apps tailored to executives and business leaders.
  • Drove production of interactive training simulations for core app features, supporting $40M+ revenue.
  • Administered Zendesk help center of 300+ articles; spearheaded comprehensive HTML and CSS help center retheming upon company acquisition by Atlassian.

Austin, TX and remote
Full-time

// Skills by discipline

What I bring

Emerging tech

  • AI agent development
  • AI literacy & enablement
  • Prompt engineering
  • RAG configuration
  • AI-specific prototyping

Content & writing

  • UX writing
  • Content strategy
  • Video production
  • Content design standards
  • Content auditing

Design & research

  • User research
  • Journey mapping
  • Information architecture
  • Wireframing
  • UX prototyping
  • Accessibility & localization

Leadership

  • Content planning
  • Project leadership
  • Cross-functional collab
  • Workshop facilitation
  • Team onboarding

Tools

  • Confluence
  • Loom
  • Zendesk
  • Contentful
  • Adobe Creative Suite
  • Adobe Captivate
  • Figma
  • Microsoft 365
  • Google Workspace
  • Claude
  • ChatGPT
  • Gemini
  • Rovo
  • Jira
  • Trello
  • Jira Align
  • Atlassian Focus
  • Camtasia
  • Pro Tools
  • Adobe Audition
  • Audacity
  • HTML/CSS

// Volunteer · creative work

Beyond the day job

2012 — present

Voice actress

Independent

  • Provides professional vocal talent and editing for corporate instructional resources, animations, and video games while coordinating with directors and actors.

Remote
Freelance

2021 — present

Theatre lead

The Firebird Theatre

  • Leads the integration of theatrical performance into video games, promoting accessible, nontraditional storytelling mediums by directing fully-remote teams of cast and crew.

Remote
Volunteer

See how it actually plays out.

Check out some real-world examples of my work.

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